FAQs
🛍️ Order & Shipping Information
At Arova, every order is prepared with care — from checkout to doorstep. We’re dedicated to making your delivery experience smooth, reliable, and stress-free every step of the way.
⏱️ Order Processing
Each order is carefully reviewed, packed, and prepared before shipment.
Please allow 3–5 business days for processing prior to dispatch.
(Processing time excludes weekends and public holidays.)
đźšš Estimated Delivery Times
United States Orders
Shipped via USPS or FedEx, typically arriving within 15–20 business days after processing.
International Orders
Delivery times vary by region and fulfillment center but generally arrive within 15–30 business days.
⚠️ Possible Delays
We strive for timely delivery, but unexpected factors such as holidays, customs clearance, weather disruptions, or global logistics issues can occasionally cause delays.
Thank you for your understanding and patience when these rare instances occur.
🔍 Track Your Order
Once your order ships, you’ll receive a confirmation email with your tracking number.
You can follow your delivery progress anytime through our [Track Your Order] page.
❌ Order Changes & Cancellations
Need to cancel or make an adjustment?
You can cancel your order within 24 hours of purchase — completely free of charge.
Email us at arova@gmail.com with the subject line “CANCEL MY ORDER.”
🏡 Address Corrections
Entered an incorrect shipping address?
Contact us within 24 hours of placing your order, and we’ll update it for you.
Once an order has shipped, however, we’re unable to modify or reroute it.
📦 Delivery Attempts
Carriers typically make two delivery attempts.
If both are unsuccessful, the package may be returned to our warehouse.
đź’” Damaged or Defective Items
We carefully inspect every item before shipping, but if your order arrives damaged or faulty, we’ll make it right.
Email us at arova@gmail.com with your order number and a photo of the issue — we’ll send a replacement at no extra cost.
💬 We’re Always Here for You
If you have any questions about your order or shipping, our support team is always happy to help.
Contact us anytime at arova@gmail.com — we typically respond within 24 hours.